Interacting with Parents

ONLINE COURSE OVERVIEW

Interacting with parents and caregivers can be a challenge. This course provides bus drivers with practical ideas for preventing disputes and helps develop their skills for handling challenging situations — from encouraging an irate parent to leave the bus to making a concerned parent an ally. 

This course covers:

  • Building a bridge
  • Dealing with an angry parent
  • How to disengage from a difficult parent

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