Steer your drivers to more effective solutions to parent-bus driver issues. This course will teach them to build bridges between themselves and the parents through the power of questions and empathetic response. They will also pick up other strategies, including how to handle angry parents, how to encourage them and how to end the interaction appropriately.
Building a bridge between you and the parent
Power of questions and empathetic response
Dealing with an angry parent
Dealing with anger
Feigned confusion, paradox, and surprise comment
Ending the contact and verbal control
Length: 23 Minutes